Privacy Policy

1. Introduction

At Numaself, we are committed to protecting your privacy and the confidentiality of your personal and health information.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what choices you have when you use our website, products, and services.

By using the Numaself platform, submitting your information, or booking a session, you agree to the collection and use of your information in accordance with this Privacy Policy and applicable laws in India. If you do not agree with this Policy, please do not use the platform.

2. Definitions

For this Privacy Policy:

• "Numaself", "we", "our", "us" – the Numaself platform and its operators.
• "User", "Client", "you", "your" – any person accessing or using the platform or services.
• "Platform" – Numaself's website, booking tools, communication channels, and related digital interfaces.
• "Psychological Wellness Professional" / "Therapist" – independent therapists, counsellors, or psychologists authorised to provide services through the platform.
• "Psychiatrist" – a medical doctor registered in India with a recognised qualification in psychiatry.
• "Personal Data" / "Personal Information" – any information that can identify you directly or indirectly (e.g., name, phone number, email, medical history).
• "Usage Data" – technical information automatically collected when you use the platform (e.g., IP address, browser type, device information, pages visited).

3. Nature of Service

Numaself is a mental wellness platform that connects users with independent mental health professionals and provides digital wellness tools.

Services may include:

• Online therapy or counselling sessions (individual or group)
• Psychiatric consultations (where available)
• Mental health assessments and screening tools
• Workshops, programs, and educational content
• Self-help and guided content delivered digitally

Numaself acts as a technology enabler and does not itself provide medical treatment, diagnosis, or emergency care.

4. Consent

By:

• Using the platform,
• Creating an account or filling forms,
• Booking or attending sessions,
• Making payments, or
• Communicating with us,

you consent to Numaself collecting, storing, using, processing and, where necessary, disclosing your Personal Data in line with this Privacy Policy and applicable data privacy laws in India.

If the user is below 18 years of age, the parent or legal guardian must provide informed consent for:

• Receiving mental health services, and
• Collection and processing of the minor's Personal Data.

You may withdraw your consent at any time by emailing admin@numaself.com. However, withdrawal of consent may limit or prevent your use of some or all services.

5. Information We Collect

We may collect the following categories of information:

5.1 Personal & Contact Information

• Name
• Age / date of birth
• Gender
• Phone number
• Email address
• City, state, or general address information
• Emergency contact details (name, relationship, phone number)

5.2 Health & Therapy-Related Information

• Reason for seeking help
• Mental health concerns, history, and symptoms
• Previous therapy or psychiatric history
• Current or past medications (if disclosed)
• Therapist notes and treatment details (maintained by the therapist)
• Responses to assessments, questionnaires, and in-app forms

5.3 Transaction & Booking Data

• Session bookings and cancellations
• Payment method (through third-party payment gateways)
• Payment confirmations and transaction references
• Package details (e.g., 3/5/10 session plans)

We do not store your full card details; these are handled by payment gateway providers.

5.4 Usage Data & Technical Information

• IP address
• Device type, operating system, browser type
• Pages visited, time spent, and navigation patterns
• Error logs and technical diagnostics

This helps us maintain, secure, and improve the platform.

6. How We Use Your Information

We use your Personal Data to:

• Create and manage your account or profile
• Match you with suitable professionals or services
• Schedule, confirm, and manage appointments
• Send reminders and updates about upcoming or changed sessions
• Provide therapy, counselling, or psychiatry services through professionals
• Respond to queries, support requests, and complaints
• Process payments and manage billing
• Improve our platform, content, and user experience
• Run anonymous or aggregated analysis, research, and reporting
• Comply with legal obligations and regulatory requirements
• Maintain safety, including prevention and management of self-harm or harm to others, where applicable

Wherever we use your data for analytics or research, it will be anonymised or aggregated so that you are not personally identifiable.

7. Sharing of Information

We may share your information in the following limited circumstances:

7.1 With Psychological Wellness Professionals & Psychiatrists

• To enable assessment, treatment planning, and continuity of care
• To share relevant background, assessments, and therapy history to your assigned or referred professional

Professionals are bound by confidentiality and ethical obligations.

7.2 With Service Providers

We may use trusted third parties to:

• Host our website or infrastructure
• Provide communication tools (e.g., email, SMS, video platforms)
• Process payments
• Provide analytics or error monitoring

These providers only receive the minimum necessary information and are expected to follow appropriate security and confidentiality standards.

7.3 Legal and Safety Requirements

We may disclose information if:

• Required by law, court order, or government authority
• There is a credible risk of harm to you or others
• There is suspected abuse or criminal activity, especially involving minors or vulnerable individuals
• It is necessary to protect the rights, property, or safety of Numaself, our users, or the public

Where reasonably possible and appropriate, we will try to inform you if such a disclosure must be made.

7.4 Aggregated or Anonymised Data

Non-identifiable, aggregated information (e.g., usage statistics) may be used for research, analytics, and improving services.

We do not sell your personally identifiable information to third parties.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Recognise you when you visit the platform
• Keep you logged in (where applicable)
• Understand how you use our site
• Improve performance and user experience

You can disable cookies in your browser settings, but some features of the platform may not function properly as a result.

9. Log Data & Analytics

When you use the platform, our systems may automatically record certain information ("Log Data"), including:

• IP address
• Device and browser type
• Pages visited and time spent
• Actions taken (e.g., form submissions, button clicks)

This helps us:

• Monitor platform performance and security
• Detect and prevent fraud or misuse
• Improve navigation and content

10. Confidentiality & Therapy Records

• Therapeutic interactions between you and your professional are confidential, subject to legal and safety exceptions.
• Professionals may maintain notes, plans, and reports to ensure clinical quality and continuity of care.
• Supervision and case discussions (where they occur) are done in a de-identified or minimally necessary manner to protect your privacy.
• Information may be shared internally among professionals involved in your care, if required, to ensure safe and effective treatment.
• Confidentiality may be broken only when legally required or when there is a serious safety risk (e.g., self-harm, harm to others, abuse of minors).

11. Data Retention

We retain your information for as long as necessary to:

• Provide you services
• Maintain records as required by professional standards or law
• Resolve disputes and enforce our terms

Some information (such as invoices, payment records, and minimal client identifiers) may need to be retained for a legally mandated period, even after you stop using the platform or request account deletion.

When no longer required, data will be deleted or anonymised where feasible.

12. Your Rights & Choices

Subject to applicable laws, you may:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of certain data, where legally permissible
• Withdraw consent for specific processing (where consent is the basis)

You can exercise these rights by contacting us at admin@numaself.com. We may need to verify your identity before acting on such requests.

Please note:

• Some data cannot be deleted due to legal, regulatory, or professional obligations.
• Certain updates may be done directly through your account/profile (if available).

13. Security

We use reasonable administrative, technical, and physical safeguards to protect your data against unauthorised access, loss, or misuse.

However, no system can be guaranteed to be 100% secure. You are responsible for:

• Keeping your login credentials confidential
• Securing access to your email and devices
• Not sharing sensitive details in unprotected channels (e.g., public forums)

Numaself will not be liable for unauthorized access that occurs due to issues outside our reasonable control (e.g., compromised email, device theft, insecure networks).

14. Minors

Our services may be used by individuals under 18 only with parental or guardian consent.

The primary account or intake form for minors should be completed by a parent or guardian.

By providing information for a minor, the parent/guardian confirms they are authorised to do so and consent to this Privacy Policy.

15. Third-Party Links

The platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of such third-party sites.

We encourage you to review their privacy policies before sharing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The "Last updated" date at the top will reflect the latest version.

Continued use of the platform after changes are posted will be considered acceptance of the updated Policy.

If you object to any changes, you should stop using the platform and may contact us to discuss your options.

17. Grievance Redressal & Contact

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

18. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India.

Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the courts in India.